Bureau Services
At our Head Office in Kilburn, Suburban Transport Services has a 35 seat capacity 24/7 contact centre capable of servicing inbound and outbound calls for not only local and interstate but also international clients. We can provide services to all industry types, not just limited to transport bookings. We offer innovative technology solutions and cost efficient business processes, providing comprehensive 360 degree customer services solutions via our 1300/1800, IVR, online and web chat services.
Suburban Call Centre
Suburban Call Centre offers inbound and outbound call handling capabilites for local, interstate and international clients. Innovative technology solutions and efficient business solutions are the focus of this rapidly expanding Adelaide business.
We offer the following services to our clients:
- 24/7 365 days per year operations
- Emergency back-up power generation on site in case of power failures
- A superior level of service to over 1.25 million calls per year
- A contact centre (demand responsive) service
- Handling overflow call queries from small business, major corporate clients and State/Federal Government agencies
- Development of requisite technology, infrastructure and staff development to respond to bespoke client and customer requirements
- Set call flow processes to ensure service to a wide range of community requirements meeting industry standards
- We ensure ongoing staff personal development and training programs
- Online and offline reporting
- An accessible web portal to stakeholders to enable data to be stored and accessed
- Voice recognition for particular call workflows
- Real time call statistics are displayed on monitors in the call centre and administration offices
Taxi Booking Services
National taxi booking service operating a 35 seat 24/7 contact centre, offering nationwide and regional bureau options and a flexible cost booking service.
We offer the following services to our clients:
- Your calls answered 24/7 365 days per year
- Ability to keep your existing booking number
- Proven track record in providing interstate booking services across regional Australia
- Full service contact centre providing trained staff in MTData and Smart Move dispatch systems
- Emergency back-up power generation on site in case of power failures
- Monitoring real-time line/agent performance and making timely changes to resourcing to address performance issues in critical operating times of seasonal volumes
- Proven development of a smart-phone application for customer bookings and credit card payment options via IOS, Android and Windows smart-phones
- Detailed weekly KPI reports automatically emailed to your management team to ensure business processes are operating effectively and efficiently
- In-house marketing and communication services available to assist your local area marketing strategy
- If you would like to find out more information about Suburban Call Centre or our Taxi Booking Services please complete the form below
If you would like to find out more information about Suburban Call Centre or our taxi booking services please complete the form below